Social media coordination isn’t just about posting the occasional update on your Facebook business page. It shouldn’t be a role that you hire for as an afterthought, either. (“We have a Twitter account. Can we get the intern to tweet updates during her lunch break?”) It’s not a periodic one-off investment or a role that’s carried out in isolation inside your company. What it is, is a complex and critical role that should be embedded into the daily operations of your marketing team.
Competition for attention online is fierce. Worldometers calculates that there are over two million blog posts published daily. Over two billion Google searches are done every day. If you’re churning out content that is average at best, you will be crushed in the stampede.
Social media is about people and conversations — building a community, and generating leads and revenue from those relationships. In the age of the “infinite scroll,” when information is at the edge of our fingertips, customers are now jumping on social media to have a direct dialogue with brands. With a few quick taps on their devices, customers can make their pleasure or displeasure known. A glowing customer review can translate into twenty new leads. A disgruntled customer can fire off an angry tweet within seconds. You need to be there to capture these real-time interactions. Your brand reputation and sales depend on it!
As a business owner, this is a tough juggling act. You can’t be glued to your phone the entire day, keeping an eye on your social media accounts and constantly being interrupted by push notifications.
Thankfully, there are people who can do this for you — and do it very well.
Meet the social media coordinator. They work under the direction of a social media manager or head of digital. Put simply, a social media manager strategises, and a social media coordinator executes.
Here’s how they do it.
1. They make a plan
Your social media manager creates a social media strategy — a summary of everything your business plans to do and hopes to achieve on social media. Your social media coordinator executes this strategy through a social media plan. Put another way: a strategy is where you’re going. A plan is how you’ll get there.
Your social media coordinator builds your social media content calendar. She’ll stick each content piece strategically in each social media channel. “This goes here, this goes there, that would look pretty if we fluff it up a bit and add some colour and stick it there.” She oversees creative elements like your cover photos and profile pictures. She designs templates to keep your content faithful to your brand guidelines.
In a nutshell, your social media coordinator will:
- Create a content calendar based on your social media strategy
- Make sure that all your social media platforms are on-brand
2. They help you create winning content
Not surprisingly, business owners often scrimp on content creation. They pay a writer with no experience $25 to write a blog post. When it comes to content — as it is with everything else in life — you get what you pay for. If your content is unoriginal or doesn’t resonate with your readers, they simply won’t consume or retain what you’re saying.
But here’s the good news. Because many entrepreneurs have the wrong mindset about content creation, they’re turning off their audience and driving potential customers away — which pushes your content to the top of the pile. Entrepreneurs who understand this do not take any shortcuts — they have a gifted blog writer on their marketing team.
A good social media coordinator understands that good content is empathetic. It’s not about you or your business — it’s about them and their needs and their desires. Good content is also actionable and has a clear purpose. What do you want your audience to do when they consume your content? If you have no idea, your customers won’t, either. Your social media coordinator will help you keep your content sharp, clickable and actionable.
3. They publish content
She knows it’s crucial to get organic engagement within the first few hours of publishing content so that social media algorithm will show your content to more people. A study from Edgerank Checker found that between February 2012 and March 2014, organic reach for the average Facebook page dropped from 16% to 6.5%. Your social media coordinator needs to work harder and smarter to reach a bigger chunk of your audience.
4. They engage with your community
Consider this: after a Google search, social media is often the next place potential customers and investors look before deciding to work with you. Your social media coordinator is your ‘voice’ on social media. What she says online directly reflects on the hard work of the other people in your company, so she is expected to exercise tact and professionalism, even in Twitter’s casual environment. If she has a “customer first” mindset, your business will absolutely thrive.
Your social media coordinator joins relevant online conversations on behalf of your business. She keeps an eye on the conversations about your brand. She moderates posts and responds to messages and comments — and if she does it well, she will turn these people into advocates of your brand. This makes her the best person to identify threats and opportunities in user-generated content.
In a nutshell, your social media coordinator will:
- Respond to messages and comments on social media
- Monitor the online conversations about your brand
- Provide support to existing and potential customers
5. They track analytics
Is your content working? Your social media coordinator can prove it. Hard data from analytics tools will clearly show what your audience cares about. Armed with this data, you can make intelligent decisions about which strategies to pour your resources into.
Your social media coordinator will collect success metrics like engagement, reach and conversion of visitors. She delivers regular reports, so your social media manager can analyse the outcome of your campaigns and suggest a new course of action if needed.
Unless you’re a Fortune 500 company, you don’t need to hire someone full-time or in-house for a social media coordinator’s role. This is the beauty of our fractional staff-leasing model. You can have a permanent staff member, from within an external agency like My Cloud Crew, working on your digital strategy from inside your business — for only the amount of time you actually need. In a nutshell, your social media coordinator will:
- Track success metrics
- Deliver regular reports to your social media manager
Effective social media coordinators do not just happen.
At My Cloud Crew, our social media coordinators live and breathe digital. Marketing “best practices” change constantly, so we’re always monitoring trends in marketing strategy, design, tools and applications. When we’re not grinding away on our clients’ social media campaigns, we’re being trained on DMHQ and Udemy. We have our own digital-friendly culture that is refreshingly separate from our clients’ internal systems. This translates into powerful ideas and content that rise above the tide.
Hire a social media coordinator today for, 40, 60, 80 or 180 hours per month. They’re all on-demand from 8:30 AM to 5:30 PM AEST, Monday to Friday. You can interview, hire and onboard them within 24 hours.